We offer a 12-month guarantee on all goods and purchases from Outwood Sports.
Once purchased, if you find that the product isn't quite what you wanted, it may be returned for a replacement or a full refund. If you have a problem, you can always email us for help and advice orders@outwoodsports.co.uk
All products are guaranteed against failure due to defective workmanship or materials. The guarantee lasts 12 months from the original invoice (unless otherwise stated) and excludes faults caused by accident, neglect or misuse.
Should you need to make claim please return the item with a copy of the original receipt to our customer services department at:
Outwood Sports, Unit 9 Beehive Business Centre, Beehive Lane, Chelmsford, Essex. CM2 9TE
Please indicate clearly the area or part that has failed and ensure that the items are clean, dry condition, otherwise they may be returned to you without attention.
If you find you purchase is unsuitable for any reason we will exchange it or refund the cost. To enable us to do this please complete the details on the reverse side of your delivery note and send it back to us within 28 days. We can only accept returns if you:
Enclose the original purchase receipt
Return all original packaging and labelling
Ensure the product is in new and unused condition
Specify clearly REFUND or EXCHANGE
If you find a fault with a new product please return it to us within 28 days and fill in the reverse side of the delivery note explaining what is wrong. You should still enclose the original invoice/ delivery note and all packaging. We will exchange the item or refund the full cost, including any delivery charges incurred, where appropriate.
When returning faulty goods be aware that items are returned to supplier and any refunds or exchanges may take up to 10 working days.
We recommend that all items be returned either by SPECIAL or RECORDED delivery with adequate insurance and make a note of the tracking number. Also put sender details on the reverse of returned goods.
You can return goods you have purchased, as long as they are returned in a new and unused condition. Please include the invoice/delivery note with the goods (with the reverse completed) and that the goods are returned within 28 days of purchase. Refunds of postage will only be paid for the return of faulty goods.
For Outwood Sports full terms and conditions see our terms page.